Cancellation
A 24-hour notice is required for cancellation of an appointment or you will be charged in full for the appointment. Payment is due before scheduling your next appointment.
No Show
You will be charged in full for the appointment. Payment is due before scheduling your next appointment.
Tardiness
Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals. You will receive the remaining session time and be charged for the full session rate.
Please arrive at least 5-10 minutes prior to your appointment so you can enjoy the full session. 5-10 minutes should be ample time to park the car, enter the building, use the bathroom, arrive at the massage room, and review your session goals.
Illness
Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 24-hour notice period, the cancellation fee may be waived.*
*I understand that sudden illnesses, critical emergencies, and weather happen. Please contact me and I will do my best to reschedule your appointment or you can manage your account and appointments directly through the booking software. If cancellations, no-shows, or tardiness become a regular pattern, you will be removed from all future booking access.